The team behind Bigger Brother’s venture builder helped redesign the whole digital services and digital identity blue-print for Standard Chartered one of Asia’s leading banks across Singapore, Korea & Taiwan.
Fintech multi-device apps, segments & corporate websites, ATM machines and a shiny new digital look and feel.
This was business transformation through digital design, robust and secure technology delivery. At the core was an app that dramatically reduced the amount of work for the banks customer service representatives making it quick and easy to walk through relevant products, select an appropriate product, complete and sign through the digital experience.
Fast. Paperless. Error-free. Through an ipad / tablet.
Return on Investment?
- Global transformation – 32 markets, 20,000 users, 1000 branches, 24 Contact Centers and Telesales teams
- Reduction of 100s of data entry clerks, input already digital faster customer on boarding
- All product data into a single always updated device.
- Eradication of data errors / Single form, multiple products
- Staff can assist more than one customer at a time
- Safety: >5 methods of authentication and digital signature